Article: Turning an Angry Customer Into a Happy Customer

One big secret to success hides in plain sight - yet we frequently overlook it. It's the reason for Amazon's success and Apple's amazing brand: customer happiness. Making customer service a central part of your company's mission is an underrated key to success. By doing so, customers feel delighted and act as brand advocates - increasing sales and brand value. When customers are angry, they … Read More

Article: Don’t Pitch Investors Without These Important Things

Raising capital is one of the most critical and intimidating parts of the startup journey. Capital is the fuel you need to obtain resources, scale and ultimately achieve the success you desire. But an idea, a great name and beautiful presentation are not enough to get investors to say "yes." At the end of the day, investors are looking for substance. Whether you're a new founder or raising your … Read More

Article: 7 Rockstar Female Founders Share Their Best Startup Advice

There's proof in the data. According to Bloomberg and research by Lesa Mitchell and Professor Vivek Wadhwa, women-led high-tech startups are more capital efficient, achieve 35 percent higher return on investment, and generate 12 percent higher revenue than male-owned companies when venture-backed. Despite these facts, women receive less venture funding and hold fewer C-level positions and fewer pa … Read More

Article: Don´t let optimism destroy your startup

The explosion of the Deepwater Horizon oil rig in April 2010 killed 11 people and injured 17 others. Over 87 days, more than 200 million gallons of crude oil gushed into the Gulf of Mexico, polluting 16,000 miles of coastline in the southern U.S. and killing 8,000 animals. Attorney General Loretta Lynch called it "the worst environmental disaster in American history." Are such disasters totally … Read More

Article: 6 Strategies to Master the Mental Demands of Startup Life

What is the hardest part about being a founder? If you're like me, that answer has changed over time. When I'm being honest, I know the real answer goes deeper than obtaining funding or making a product. The real answer is the psychological demands of creating something from nothing -- all in the face of uncertainty. … Read More

Article: 5 Underrated Conversational Skills of Highly Successful People

Do you ever marvel at how easily successful people seem to make friends and build strong networks? They make charisma look easy--even unattainable. This charisma comes from a few key conversational skills that are actually so basic that most of us overlook them on a daily basis. As a founder of SkyBell, a video doorbell that homeowners can answer from a smartphone, I'm responsible for busin … Read More

Article: From Surviving to Thriving: 4 Ways to Overcome the Mental Toll of Startup Life

There is a side to startup life that we don't like talking about. It's not as glamorous as funding announcements or product releases, yet can mean the difference between success and failure. As a founder of SkyBell -- a home security company developing a Wi-Fi video doorbell you answer from a smartphone -- I've completed partnerships, helped raise millions in funding and shipped our product to … Read More

Many people told us it couldn’t be done: inventing, creating and shipping an award-winning product in seven months – especially with only $100,000 in initial funds. Despite the naysayers, we successfully developed a hardware product called SkyBell — a Wi-Fi enabled doorbell with a video camera that allows a homeowner to see who’s at their door from a smartphone – and shipped it in record time. … Read More

The difference between my life before and after discovering the power of routines is a clear as night and day. Holding space for the activities that spark creative thinking and foster new ideas is a key element for creating sustainable success in business and life. It may seem like routines are designed to be consistent, and this is true — good routines are consistent. However, that doesn’t mea … Read More

Article: Raising Money? Don’t Make These 7 Mistakes

Ready to raise? Excellent. Fundraising for your startup is equal parts thrilling and challenging. Your approach to fundraising will have a huge impact on your success and, more importantly, your ability to attract the right investor. One way to prepare for your pitch is to learn the common mistakes that founders make while raising early rounds of capital -- and how to avoid them. I learned t … Read More